and the answer is...

[solipsistnation]

...I don't have to pay for hardware repair, but I do have to pay for the shipping. No big deal-- I can certainly handle that.

The moral of this story is that if you're reasonably polite and only a couple of days out of warranty, Apple is pretty decent about service.

"Is there somebody else I could talk to who could help with this?" is a good way to ask... Demanding only annoys support people, as does saying, "Can I talk to your supervisor?" Make it sound like they can do you a favor and be a good person by helping you and, if they can, they'll generally do so.

Apple's second-tier support hold music is some kind of instrumental electronic stuff. Sounds very late-80's/early-90's. Too much 808-style clap, but very mellow. Lots of DX7 FM bells and electric piano and flabby sampled drum machine. I bet it's all DX7 and TR707...

Comments

[dariusk.livejournal.com]

Blasphemy. You can NEVER have too much 808 clap!!!!

[solipsistnation.livejournal.com]

Dang. That's some serious 808 action there. Nice clavs.

"We gonna say wikki-wikki-wikki again?" "Shut up!"

[hirez.livejournal.com]

:D

"It's tiiiiime..."

[solipsistnation.livejournal.com]

Oh, and I see they have the 303, but haven't figured out acieeeeeeeeeeeeeeeeeeeeed yet. The main bassline sounds like 101, also. It might be 808/303/101, plus something to do chords (sounds analog) and something with a hollow filtery sound... The bell-like sound (from 1:24) is really familiar, too. I want to say it's digital, maybe a DX7, meaning they would have picked one up right after it came out in 1983. It comes back at about 6:40, and really does sound DX7ish. The echoey beeps are almost definitely 303, and the fat bass sounds very much like a 101. There's a fatter and lower bass, too, at about 3:28. Not sure about that. Maybe more 101...

I am a gear nerd. 8)

"Two turntables, and a mike, and I learned to rock like Dolomite."

[z-gryphon.livejournal.com]

I remain amused, as I have for some years, that modern electronic instruments usually have real-sounding drum voices... and TR808 drum voices, because sometimes you just need to put in that 808 clap.

[gonecaving.livejournal.com]

Seems like it's the day for Apple support. I spent 45 mins on to them this morning getting some help with a stubborn superdrive (which seems to be ok after a reboot into safe mode) and getting them to arrange to collect it to fix the broken latch.